American Mensa’s website will experience some brief, planned service interruptions in the coming weeks. For example, there will be a short period where payments, such as event registrations, will not be able to be processed onus.mensa.org.
The interruptions are an unavoidable side effect of the organization’s transition to a new Association Management System (AMS).
“The new AMS will be fantastic at making easier some tasks performed by volunteers and the National Office, so we can offer more and better services to members and improve the Mensa experience,” said Trevor Mitchell, American Mensa’s Senior Director of Membership and Strategy, who is leading the AMS changeover. “Unfortunately, the transition is not as easy and instant as flipping a switch, and there will be short periods where some functionality on Mensa’s website will not work.”
The parts of the website that will be affected are primarily related to functions that involve payments, logging on to the site and uploading information. The interruptions are expected to last only a few days, notwithstanding unforeseen technical glitches, and will be timed during low-traffic periods on the site. Members can expect periodic updates, primarily via email, on the exact timing and services affected. And Local Group leaders and other Mensa volunteers will receive communication informing them if and how their work will be affected.
Because the new AMS will operate using member email addresses for login, members are encouraged to check their contact information and make sure theirs is up to date. This can be done by visiting us.mensa.org/profile. After the website’s transition to a new AMS in early November, membership numbers will no longer be used for login purposes.
Updates on the AMS transition, including affected services and their timing and the answers to frequently asked questions, can be found at goo.gl/9aFOlB, which will be updated regularly.
Pamela Donahoo, CAE
Executive Director, American Mensa